Outbound Calls:

    When entering a number in the search field, does it appear as a contact in the search panel?

        No: Check the normalization rules (Settings | Advanced)

        Yes: Is the contact in E. 164 format?

                No: Check the normalization rules (Settings | Advanced)

                Yes: Test calling same number in Teams web client. Are you able to initiate the call and does the call connect?

                       No: This is a Teams environment issue. Please contact your Teams Administrator.

                       Yes: Collect Teams Attendant Console logs and create a support ticket.


Inbound Calls:

       Is the call able to be answered in the Teams web client?

               No: This is a Teams environment issue. Please contact your Teams Administrator. 

               Yes: Is the call a PSTN or Internal call?

                       Internal: Is the call initiated from a Teams Native endpoint? (Teams desktop client, Teams mobile app, Teams handset etc.)

                               No: 3PIP and SIP gateway devices will not work with Landis Attendant Console due to Microsoft limitations.

                               Yes: Collect Teams Attendant Console logs and create a support ticket. 

                       PSTN: Is the environment utilizing Microsoft Calling plans or Direct Routing?

                                Microsoft Calling Plans:  Collect Teams Attendant Console logs and create a support ticket.

                                Direct Routing: Is Skype for Business Hybrid enabled?

                                        Yes: Verify call are routed through direct routing and not Skype for Business onprem to Teams (Unsupported)

                                        No: Is media bypass enabled?

                                               No: Collect Landis Attendant Console logs and create a support ticket. 

                                               Yes: Teams Attendant Console currently does not work with media bypass due to Microsoft limitations.